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Refund Policy
Effective Date: 18 July 2025
At AIG B2B Logistics Ltd, we strive to offer flexible, transparent, and reliable logistics services. This Refund and Cancellation Policy outlines the terms under which customers may cancel services and request refunds.
⚖️ Legal Disclaimer
The explanations and information provided on this page are intended as general guidance only and do not constitute legal advice. Every business is different, and your refund policy should reflect your specific services, risks, and customer agreements.
You should not rely on this document as legal advice or as a definitive recommendation for your business. We strongly recommend that you seek legal counsel to ensure your Refund Policy is appropriate and compliant with relevant laws.
✅ 1. Cancellations
🚚 Same-Day and Next-Day Deliveries
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Cancellations must be made at least 2 hours before the scheduled pickup time to avoid a charge.
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Cancellations made within 2 hours of the scheduled time may be subject to a 50% cancellation fee.
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If the driver has already been dispatched or arrived, the full service fee will apply.
🏠 House & Office Moves / Contract Logistics
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Cancellations must be made at least 24 hours in advance.
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Late cancellations (less than 24 hours' notice) will incur a 50% charge.
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No-shows or failure to provide access will result in full charge.
💷 2. Refunds
Refunds will be issued in the following cases:
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A booking was cancelled within the allowable window.
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We are unable to fulfil the service due to internal issues (e.g., vehicle breakdown, driver unavailability).
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Payment was made in error or duplicated.
Refunds will be processed within 5–7 business days to the original payment method.
⚠️ 3. Non-Refundable Cases
We do not offer refunds if:
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The cancellation policy was not followed
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Access or information was not provided by the customer, preventing the service
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A customer is unsatisfied with timing due to traffic, weather, or external factors beyond our control